HelpWich

Product

Everything your support day needs

HelpWich is a complete product support workspace, not a thin ticket list. Explore each capability, then start a 7-day full-product trial.

Shared inbox

One calm queue. Clear ownership. Zero chaos.

HelpWich mirrors how real support teams already work: unassigned queues, personal folders, snooze, closed, and spam, across every mailbox brand you run.

  • Unassigned · Mine · Closed
  • Multi-mailbox
  • Collision awareness
  • Bulk actions
Explore shared inbox →

Email channels

Your real mailboxes. Fetched and sent reliably.

Connect IMAP + SMTP (or forwarding) so every customer email lands in HelpWich and every reply leaves from your brand address, not a shared noreply void.

  • IMAP + SMTP
  • Aliases & signatures
  • Auto-fetch
  • Outgoing modes
Explore email channels →

Customer context

Reply knowing who they are, and what they bought.

The sidebar keeps commerce data next to the thread so agents stop alt-tabbing through your store or admin tools.

  • Profile beside thread
  • Orders & licenses
  • Tags & fields
  • Purchase history
Explore customer context →

Replies & notes

Write faster. Keep the team in sync.

Rich replies, internal notes that never leave the building, saved replies with shortcuts, and variables that fill themselves in.

  • Rich composer
  • Saved replies
  • Internal notes
  • Attachments
Explore replies & notes →

Routing & SLA

Get the right person on it, on time.

Lightweight routing and first-response targets without a maze of automation builders.

  • Auto-assign
  • SLA due times
  • Business hours
  • Spam detection
Explore routing & sla →

Docs & knowledge base

Answers customers find before they email you.

Publish a clean public help center with collections, SEO, FAQ rich snippets, and reader feedback, separate from the inbox, same workspace.

  • Branded help center
  • SEO & FAQ schema
  • Collections
  • Translations
Explore docs & knowledge base →

Teams & workflows

Structure the work without drowning in admin.

Roles, teams, mailbox permissions, and workflows that match how your support org actually hands off work.

  • Roles
  • Teams
  • Mailbox permissions
  • Workflows
Explore teams & workflows →

CSAT & reports

See progress, without the pressure dashboard.

Customer satisfaction on close, plus a calm view of volume, team load, and first response so managers coach, not micromanage.

  • CSAT on close
  • Volume trends
  • Team load
  • First response
Explore csat & reports →

API & apps

Connect the stack you already run.

API keys, webhooks, and store apps so HelpWich sits beside WordPress, WooCommerce, Shopify-ready workflows, and your own tools.

  • API keys
  • Webhooks
  • Store apps
  • Import paths
Explore api & apps →

Security

Trust built into the workspace.

Sessions you can revoke, 2FA, passkeys, and role boundaries, so support access stays as tight as your product.

  • 2FA & passkeys
  • Session revoke
  • Roles
  • Audit trail
Explore security →
Start 7-day trialView pricing