Shared inbox
One calm queue. Clear ownership. Zero chaos.
HelpWich mirrors how real support teams already work: unassigned queues, personal folders, snooze, closed, and spam, across every mailbox brand you run.
- Unassigned · Mine · Closed
- Multi-mailbox
- Collision awareness
- Bulk actions
Everything you need to provide great support
- Folders that match your day: Unassigned, Mine, Assigned, Snoozed, Closed, Spam
- Bulk assign, close, tag, and snooze without losing the thread
- Per-mailbox isolation so brands and products never collide
- Collision awareness when a teammate is already in the conversation
- Live presence and soft sync so the list stays fresh without reload thrash
- Keyboard-friendly reply and note shortcuts for power users
- Desktop and mobile layouts with a focused thread pane and customer sidebar
Queues, not ticket theater
Agents pick from Unassigned, work Mine, snooze what can wait, and close with confidence. Assigned and Spam stay out of the way until you need them. Same mental model as classic shared inboxes, without the enterprise maze.
Many brands, one workspace
Connect multiple inboxes under one team. Each mailbox keeps its own folders, saved replies, routing, SLA, and permissions so product lines and brands stay cleanly separated.
See shared inbox in your workspace
Full product for 7 days. Then a clear paid plan. 14-day money-back on paid plans.
Shared inbox FAQs
- How is HelpWich's shared inbox different from a shared Gmail mailbox?
- Gmail was built for one person. HelpWich gives your team folders (Unassigned, Mine, Assigned, Snoozed, Closed, Spam), ownership, collision awareness, notes that never email out, and per-mailbox isolation for each brand.
- Can we run multiple brand inboxes in one workspace?
- Yes. Each mailbox keeps its own queues, saved replies, routing, SLA, signatures, and permissions so product lines don't collide.
- What happens when two agents open the same conversation?
- Collision awareness shows when a teammate is already in the thread so you don't double-reply or overwrite each other's work.
- Is the shared inbox included in the 7-day trial?
- Yes. The trial is the full product, including multi-mailbox shared inbox, not a limited demo.
Ready to try HelpWich?
Start the 7-day full-product trial and put shared inbox in front of your team.