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Customer context
Reply knowing who they are, and what they bought.
The sidebar keeps commerce data next to the thread so agents stop alt-tabbing through your store or admin tools.
- Profile beside thread
- Orders & licenses
- Tags & fields
- Purchase history
Everything you need to provide great support
- Customer profile beside every conversation, lifetime value, orders, and history
- Orders and licenses from connected store apps (e.g. WooCommerce)
- History that follows the person across conversations, not just one ticket
- Custom fields when your inbox needs structured answers
- Tags and conversation metadata for routing and reports
- Open customer profile for deeper CRM-style detail without leaving the workspace
Commerce next to the reply
When a store app is connected, order and license context appears in the conversation sidebar so agents can answer “where’s my license?” without hunting through admin screens.
Structured when you need it
Tags and per-inbox custom fields capture the details reports and routing depend on, without forcing every conversation into a rigid form.
See customer context in your workspace
Full product for 7 days. Then a clear paid plan. 14-day money-back on paid plans.
Customer context FAQs
- What customer data appears next to a conversation?
- Profile details, lifetime value, order counts, tags, custom fields, and, when a store app is connected, orders and licenses beside the thread.
- Do you integrate with WooCommerce?
- Yes. Connect store apps from the marketplace so purchase and license context shows up where agents reply.
- Can history follow a customer across conversations?
- Yes. Customer records unify history across threads so agents see prior context, not just the current ticket.
- Are custom fields available?
- Yes, per-inbox custom fields for structured answers when your support process needs them.
Ready to try HelpWich?
Start the 7-day full-product trial and put customer context in front of your team.