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Email channels
Your real mailboxes. Fetched and sent reliably.
Connect IMAP + SMTP (or forwarding) so every customer email lands in HelpWich and every reply leaves from your brand address, not a shared noreply void.
- IMAP + SMTP
- Aliases & signatures
- Auto-fetch
- Outgoing modes
Everything you need to provide great support
- IMAP fetch that imports unseen and recent mail, including messages already opened in Gmail
- SMTP or platform outgoing so replies thread correctly with Message-ID / In-Reply-To
- Mailbox aliases, from-name modes, and per-inbox signatures
- Business hours and auto-reply when you’re closed
- DKIM / DMARC status visibility for outgoing trust
- Forwarding mode when you prefer DNS catch-all over IMAP credentials
- Per-mailbox connection health, last-fetched time, and clear error states
Import what customers actually send
HelpWich polls connected inboxes, threads replies onto the right conversation, stores attachments safely, and marks mail handled so nothing sits invisible in a provider UI.
Send as the brand customers know
Configure outgoing SMTP, signatures, and aliases per inbox. Replies carry proper threading headers so Gmail and Outlook keep the conversation together.
See email channels in your workspace
Full product for 7 days. Then a clear paid plan. 14-day money-back on paid plans.
Email channels FAQs
- Do you support IMAP and SMTP?
- Yes. Connect IMAP to fetch customer mail and SMTP (or platform outgoing) so replies leave from your brand address with proper threading headers.
- What if I already opened an email in Gmail before HelpWich fetched it?
- Fetch imports unseen mail and also scans recent INBOX messages, then skips anything already stored by Message-ID, so read-before-import mail still lands.
- Can we use aliases and signatures per inbox?
- Yes. Configure aliases, from-name modes, and signatures per mailbox, plus business hours and auto-reply when you're closed.
- Is forwarding supported instead of IMAP?
- Yes. Use forwarding when you prefer a DNS catch-all over storing IMAP credentials in HelpWich.
Ready to try HelpWich?
Start the 7-day full-product trial and put email channels in front of your team.