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Replies & notes
Write faster. Keep the team in sync.
Rich replies, internal notes that never leave the building, saved replies with shortcuts, and variables that fill themselves in.
- Rich composer
- Saved replies
- Internal notes
- Attachments
Everything you need to provide great support
- Rich text replies with formatting, links, code, emoji, and HTML when you need it
- Saved replies scoped to each inbox, with / shortcuts
- Variables for customer, agent, mailbox, and subject
- Internal notes for handoffs, never emailed by mistake
- @mentions so teammates see the note that needs them
- Attachments with workspace storage limits you control
- Snooze, assign, and status after send so queues stay honest
- Draft auto-save so a long reply isn’t lost on refresh
Composer built for support days
Switch Reply / Note, format once, attach files from upload or the workspace library, then send with the status and assignment that matches how your queue works.
Macros without the clutter
Saved replies and variables keep quality high without copy-paste drift. Notes stay internal so customers never see the handoff discussion.
See replies & notes in your workspace
Full product for 7 days. Then a clear paid plan. 14-day money-back on paid plans.
Replies & notes FAQs
- Can internal notes be emailed to customers by mistake?
- No. Notes are internal-only. Replies and notes are separate modes in the composer so handoffs stay private.
- Do saved replies support variables?
- Yes. Use variables for customer, agent, mailbox, and subject so macros stay accurate without copy-paste drift.
- Can we attach files to replies?
- Yes. Upload new files or reuse workspace library attachments, within your plan's storage limits.
- Can we set status or assign when sending?
- Yes. After send you can close, leave pending, assign, or snooze so the queue stays honest without extra clicks later.
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Start the 7-day full-product trial and put replies & notes in front of your team.