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CSAT & reports
See progress, without the pressure dashboard.
Customer satisfaction on close, plus a calm view of volume, team load, and first response so managers coach, not micromanage.
- CSAT on close
- Volume trends
- Team load
- First response
Everything you need to provide great support
- Optional CSAT surveys when conversations close (per inbox)
- Helpful / not helpful feedback on docs articles
- Conversation volume and team load at a glance
- First-response trends for coaching
- Workspace-level visibility for owners
Happiness when it matters
Turn on CSAT per inbox so closed conversations can ask for a quick rating, without nagging every touch.
Reports that fit a product team
See whether volume is climbing, who is carrying load, and whether first responses are slipping, enough signal to staff the week, not a BI project.
See csat & reports in your workspace
Full product for 7 days. Then a clear paid plan. 14-day money-back on paid plans.
CSAT & reports FAQs
- When are CSAT surveys sent?
- Optionally when a conversation closes, enabled per inbox so you can ask for a rating without nagging every touch.
- What reports are available?
- Conversation volume, team load, and first-response trends, enough signal to staff the week without a BI project.
- Do docs have feedback too?
- Yes. Article ratings (helpful / not helpful) help you find weak pages that create tickets.
- Who can see reports?
- Workspace-level visibility is available for owners and managers who need coaching signals.
Ready to try HelpWich?
Start the 7-day full-product trial and put csat & reports in front of your team.