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Teams & workflows
Structure the work without drowning in admin.
Roles, teams, mailbox permissions, and workflows that match how your support org actually hands off work.
- Roles
- Teams
- Mailbox permissions
- Workflows
Everything you need to provide great support
- OWNER / ADMIN / AGENT roles with clear boundaries
- Teams linked to the right people and inboxes
- Mailbox permissions so freelancers stay in their lane
- Workflows for status and assignment patterns
- Notifications for new conversations and replies
- Plus-tier power for routing depth and custom fields
Access that matches the org chart
Owners run billing and workspace settings. Admins shape inboxes and teams. Agents work conversations they’re allowed to see, including per-mailbox membership when you need strict isolation.
Handoffs without slack archaeology
Notes, assignments, snooze, and workflows keep state in the product so “who has this?” isn’t a chat scroll.
See teams & workflows in your workspace
Full product for 7 days. Then a clear paid plan. 14-day money-back on paid plans.
Teams & workflows FAQs
- What roles does HelpWich support?
- OWNER, ADMIN, and AGENT, with clear boundaries for billing, settings, and day-to-day conversation work.
- Can freelancers be limited to specific inboxes?
- Yes. Mailbox permissions and membership keep contractors in the inboxes they're hired for.
- How do teammates get notified?
- Workspace notifications cover new conversations and replies so people see work that needs them.
- Are workflows included?
- Yes, workflows for status and assignment patterns, with deeper routing and custom fields on higher tiers.
Ready to try HelpWich?
Start the 7-day full-product trial and put teams & workflows in front of your team.