HelpWich
The shared inbox product teams open every day
Multi-mailbox email, customer context, docs, and CSAT, one calm workspace for support that still feels like email. Try the full product for 7 days.
No credit card to explore · Full product during trial · 14-day money-back on paid plans
7 days
Full-product trial
Then a plan
Clear pricing after trial
14 days
Money-back guarantee
One workspace
Inbox + docs + reports
One platform
Everything you need to run product support
Shared inbox, real email channels, customer context, knowledge base, routing, and reporting, designed as one product, not a pile of add-ons.
Collaboration
Rich replies, internal notes, saved replies, and @mentions. Handoffs stay private.
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Routing & SLA
Auto-assign by domain or subject. First-response targets agents can actually see.
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Customer context
Orders, licenses, and history beside the thread so agents reply with confidence.
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Self-service
A branded help center that answers FAQs before they hit the inbox.
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Shared inbox
A shared inbox that works like email for the whole team
Unassigned, Mine, Assigned, Snoozed, Closed, and Spam. Clear ownership, bulk actions, and collision awareness so two agents don’t reply at once.
- Multi-mailbox queues for every brand you support
- Bulk assign, close, tag, and snooze without losing the thread
- Live presence so the list stays fresh while you work
Email channels
Real mailboxes in. Branded replies out.
Connect IMAP + SMTP (or forwarding). HelpWich fetches customer mail, threads replies correctly, and sends from the address your customers already trust.
- Import unseen and recent INBOX mail, even if it was opened in Gmail first
- Aliases, signatures, business hours, and auto-reply per inbox
- Proper Message-ID threading for Gmail and Outlook
Customer context
Know who you’re talking to before you hit send
Orders, licenses, lifetime value, tags, and history sit beside the conversation, so agents stop alt-tabbing through your store admin.
- Customer profile and purchase history next to the thread
- Store apps (including WooCommerce) for order and license context
- Tags and custom fields for routing and reports
Docs
Help customers help themselves
Publish a branded knowledge base with collections, SEO-friendly articles, FAQ rich snippets, translations, and “was this helpful?” feedback.
- Public docs sites with your branding and custom CSS
- FAQ JSON-LD so answers can surface in search
- Deflect repeat questions before they become tickets
Reports & CSAT
Measure impact without the pressure dashboard
CSAT on close, conversation volume, team load, and first-response trends. Enough signal to coach the week, not a BI project.
- Optional CSAT surveys when conversations close
- Volume and team load at a glance
- First-response trends for staffing and coaching
Built for email-heavy teams
If your customers still write email, HelpWich keeps the workflow familiar, with ownership, notes, and queues your team can finish.
Honest trial, clear pricing
Seven days of the real product, then a clear paid plan when you’re ready. 14-day money-back when you subscribe.
Security that belongs in support
2FA, passkeys, session revoke, roles, sanitized inbound HTML, and an audit trail, because agents see real customer data.
How the 7-day trial works
- 1
Start free for 7 days
Create a workspace, invite teammates, connect email, publish docs. No card required to explore.
- 2
Use the real product
Not a demo sandbox. Your trial is the full HelpWich experience, inbox through reports.
- 3
Subscribe to stay unlocked
When the trial ends, the workspace locks until you choose a paid plan. Your data stays safe.
Questions teams ask first
- What is HelpWich?
- HelpWich is a shared inbox for product support teams. Connect real email mailboxes, work Unassigned → Mine → Closed, reply with customer context, publish docs, and measure CSAT, without enterprise helpdesk fatigue.
- Who is HelpWich for?
- Product and SaaS teams who support customers over email, especially multi-brand or multi-product companies that need clear ownership, saved replies, docs deflection, and fair seat billing.
- Is there a free plan?
- HelpWich is a 7-day full-product trial (no card required to explore). After that, pick a paid plan to keep your workspace unlocked. Every paid plan includes a 14-day money-back guarantee.
- What’s included in the trial?
- The real workspace: shared inbox, IMAP/SMTP channels, customer context, docs, routing & SLA, CSAT & reports, teams, API/apps, and security.
HelpWich
Try the complete product for 7 days
Shared inbox, email channels, docs, CSAT, routing, and security , upgrade when it earns a seat.