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Docs & knowledge base
Answers customers find before they email you.
Publish a clean public help center with collections, SEO, FAQ rich snippets, and reader feedback, separate from the inbox, same workspace.
- Branded help center
- SEO & FAQ schema
- Collections
- Translations
Everything you need to provide great support
- Public docs sites with your branding, colors, and custom CSS
- Collections, categories, and rich article editing
- FAQ JSON-LD for search engines
- Redirects when you reorganize content
- Translations for multilingual product audiences
- Article ratings (“was this helpful?”) to find weak pages
- Deflects repeat questions so the inbox stays focused
Self-serve that looks like you
Customize the public docs site so customers land on your brand, not a generic help theme, with collections that match how you ship products.
Findable in Google, useful in practice
FAQ rich snippets, redirects, and reader feedback help articles rank and improve over time while your team focuses on the conversations that need a human.
See docs & knowledge base in your workspace
Full product for 7 days. Then a clear paid plan. 14-day money-back on paid plans.
Docs & knowledge base FAQs
- Is the docs site separate from the inbox?
- Yes, a public help center with its own branding, collections, and articles, managed in the same HelpWich workspace.
- Does HelpWich help with SEO for help articles?
- Yes. Publish clean public pages and FAQ JSON-LD rich snippets so search engines can surface your answers.
- Can we customize branding and CSS?
- Yes. Customize colors, branding, and custom CSS so the help center looks like your product, not a generic theme.
- Do articles support translations and redirects?
- Yes. Translations and redirects help you serve multilingual audiences and keep links intact when you reorganize content.
Ready to try HelpWich?
Start the 7-day full-product trial and put docs & knowledge base in front of your team.