HelpWich

Pricing

Clear plans. A real trial. Straightforward next steps.

Start with 7 days of the full HelpWich product, no card required. When the trial ends, subscribe to stay unlocked. Every paid plan includes a 14-day money-back guarantee.

7-day full trialLocks after trial14-day refundsCancel anytimeYour data stays safe

Save up to 16% yearly

Standard

$19/month

For growing teams moving beyond a shared mailbox.

Start 7-day trial

Full product access · locks after trial until you subscribe

  • 10 users · 3 inboxes
  • 5,000 sends / mo · 2048 MB storage
  • 1 docs site
  • Multiple inboxes
  • Collision detection & notes
  • One basic SLA policy
  • Basic workflows & routing
  • Unlimited tags & saved replies
Popular

Plus

$35/month

For higher volume across brands and channels.

Start 7-day trial

Full product access · locks after trial until you subscribe

  • 25 users · 10 inboxes
  • 20,000 sends / mo · 10240 MB storage
  • 3 docs sites
  • Everything in Standard, plus…
  • Advanced workflows & round-robin
  • Two advanced SLA policies
  • Teams & company grouping
  • Secure customer portal
  • Priority integrations

Pro

$55/month

For teams that need scale, SSO, and white-glove ops.

Start 7-day trial

Full product access · locks after trial until you subscribe

  • 100 users · 50 inboxes
  • 100,000 sends / mo · 51200 MB storage
  • 10 docs sites
  • Everything in Plus, plus…
  • Unlimited workflows & SLA policies
  • Multiple routing types
  • SSO / SAML
  • Dedicated onboarding
  • Strategic account support

Why teams trust this pricing model

Full product in trial

Inbox, email channels, docs, CSAT, routing, reports, and security, not a crippled demo. Evaluate what you’ll actually use.

Honest lock after 7 days

When the trial ends, the workspace pauses until you subscribe. Your data stays. Billing stays open.

14-day money-back

If a paid plan isn’t the fit, contact us within 14 days of purchase for a full refund. No games.

Simple promise

We’d rather earn the seat with a product you actually use.

Start with a short, honest trial of the full product. When it fits your team, pick a clear paid plan and keep going.

Included on every plan

  • Shared multi-inbox email
  • IMAP/SMTP or forwarding channels
  • Customer context, tags & notes
  • Saved replies with variables
  • Security: 2FA, passkeys, sessions
  • 14-day money-back guarantee

Talk to humans

Questions about seats or migration? Email hello@helpwich.com, we’ll answer plainly.

No surprise locks mid-month

Limits are published on each plan. Upgrade when you grow, don’t guess.

Cancel anytime

Stay because it works. Leave without a scavenger hunt.

Pricing questions, answered

Is there a free plan?
HelpWich starts with a 7-day full-product trial, then a paid plan. You evaluate the real workspace first, then subscribe if it fits your team.
What happens when my trial ends?
The workspace locks until you choose a plan. Your conversations, customers, and docs stay safe, nothing is deleted. Billing stays reachable so you can subscribe in one click.
Do I need a credit card to start?
No. Explore for 7 days without a card. You only pay when you pick a plan after the trial (or upgrade early).
What’s included in the trial?
The full product: shared inbox, IMAP/SMTP channels, docs, CSAT, routing, reports, security, and apps, subject to the same fair limits you’ll see on paid tiers.
Can I get a refund?
Yes. Every paid plan includes a 14-day money-back guarantee. If HelpWich isn’t the fit, contact us within 14 days of purchase for a full refund.
Can I change plans later?
Yes. Upgrade or switch intervals from Your Plan inside the app. Seat, inbox, send, and docs limits update with the catalog plan you choose.
What are we paying for?
Seats for your team, connected inboxes, outbound sends, docs sites, and storage, with security, routing, CSAT, and the shared inbox included. Limits scale with the plan you pick.

Ready when you are

Start the 7-day trial today. Pick a plan when HelpWich proves it belongs in your support stack.

Start 7-day trial